FAQ

Common Questions

Read our frequently asked questions about printer repairs.

Common Questions

How quickly can you respond to a repair request?

We aim to respond to all enquiries within the hour and can usually schedule a same-day repair appointment depending on your location and availability.

Do you offer repairs for all printer brands?

Yes, our technicians are trained to repair all major printer makes and models, including HP, Brother, Canon, Epson, Lexmark, Samsung, Xerox, and more.

What areas of Sydney do you service?

We service the entire Sydney metro area, so wherever your business is located, we can help.

What if my printer problem requires a replacement part?

Our technicians carry a wide range of common parts and can usually source any additional parts needed within a short timeframe to minimise downtime.

What happens if my printer is under warranty?

We can still help! We'll diagnose the issue and advise you on the best course of action, which may involve contacting the manufacturer for warranty repairs.

Can you repair photocopiers as well?

Yes, we offer repair services for photocopiers in addition to printers. Our technicians are skilled in servicing all types of office equipment.

How much does a typical repair cost?

The cost of repairs varies depending on the specific issue. However, we offer transparent pricing and will provide a quote before commencing any work.

What payment methods do you accept?

We accept all major credit cards, EFTPOS, and direct deposit for your convenience.

How can I leave feedback about your service?

We value your feedback and appreciate you taking the time to let us know about your experience. You can leave a review on our website, Google My Business page, or social media channels.

Don't let printer or photocopier breakdowns disrupt your workflow. Our prompt and reliable on-site support will minimise downtime and get your equipment back up and running quickly.

GET IN TOUCH TODAY

    
 
 
        
   Stephanie Black 
 2024-03-28
 
 
  Very professional service!
  
 
       
   Sue De Silva 
 2024-03-28
 
 
  My printer was fixed so fast and job well done
  
 
       
   Abbey Hbous 
 2022-09-12
 
 
  Highly recommended! Fred took the time to understand my business and provided me with a solution for an office multifunctional printer. Fred is easy to deal with and provides great service…
  
 
       
   Ruby Oueik 
 2022-09-08
 
 
  Fred at Superior office machines always goes over and beyond for our business. His service is always so professional and prompt. Can always rely on SOM to be there when we need them ! Thank you for all that you do !
  
 
       
   Chloe Lovell 
 2022-09-08
 
 
  These guys have helped us a lot with any and all issues we have run into, they are always very helpful and friendly! They get any problems we face fixed quickly and efficiently. - Rehab Options Injury Management
  
 
       
   Flightless Eegle 
 2022-08-31
 
 
  Superior have been servicing our companies machines for over 5 years now, in that time they have been extremely prompt and reliable. Will be recommending Fred to others for their printer repairs.
  
 
       
   OnSolution Web 
 2022-08-24
 
 
  Superior Office Machines has been our go to for the last 4+ years and anytime we have had an issue with our Fuji Xerox, we've rung up Fred and he has arrived within the day.
He's knowledgeable about any issues we have encountered and has always provided a quick solution to get us up and running again. Fred is thorough in his check-ups and is always a step ahead to make sure we don't run out of toner or ink.

We would definitely recommend this company for your printer needs and have always been happy with their service! (+ Fred looks like he could carry a printer in each hand with ease)
  
 
  
  
 
 
   Google rating score: 4.5 of 5, based on 40 reviews