Privacy Policy

We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual (“personal information”). This internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Privacy Policy will be reviewed periodically so that you are updated on any changes.

Your personal information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

How we collect personal information

In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:

  • Ask to be placed on one of our mailing lists;
  • make an enquiry about our services;
  • visit our website; or
  • become a customer or shareholder of the company.
What we do with this information

Personal information that visitors submit to our website is used only for the purpose for which it is submitted, unless we disclose other uses in this internet Privacy Policy or at the time of collection.

These include:

  • First and foremost, communicating with you and providing you with the information, products or services requested by you;
  • Managing our business so that we can more accurately tailor information, products and services we provide for repeat and future customers; and
  • Complying with our legal and regulatory requirements.
  • Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only. You should be aware that we may use your email address to contact you in the future. We will not pass your details on to third parties.
Correcting information

You can also request that information about you be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.


You should be aware that we may use your email address to contact you in the future. We will not pass on your details to third parties.


We strive to ensure the security, integrity and privacy of personal information submitted to our site. Unfortunately, no data transmission over the internet can be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Links to other websites

We may provide links to websites outside of our website, as well as to third-party websites. These linked websites are not under our control and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.

Further privacy information

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website or call 1300 363 992.

Stephanie Black
Stephanie Black
Very professional service!
Sue De Silva
Sue De Silva
My printer was fixed so fast and job well done
Abbey Hbous
Abbey Hbous
Highly recommended! Fred took the time to understand my business and provided me with a solution for an office multifunctional printer. Fred is easy to deal with and provides great service…
Ruby Oueik
Ruby Oueik
Fred at Superior office machines always goes over and beyond for our business. His service is always so professional and prompt. Can always rely on SOM to be there when we need them ! Thank you for all that you do !
Chloe Lovell
Chloe Lovell
These guys have helped us a lot with any and all issues we have run into, they are always very helpful and friendly! They get any problems we face fixed quickly and efficiently. - Rehab Options Injury Management
Flightless Eegle
Flightless Eegle
Superior have been servicing our companies machines for over 5 years now, in that time they have been extremely prompt and reliable. Will be recommending Fred to others for their printer repairs.
OnSolution Web
OnSolution Web
Superior Office Machines has been our go to for the last 4+ years and anytime we have had an issue with our Fuji Xerox, we've rung up Fred and he has arrived within the day. He's knowledgeable about any issues we have encountered and has always provided a quick solution to get us up and running again. Fred is thorough in his check-ups and is always a step ahead to make sure we don't run out of toner or ink. We would definitely recommend this company for your printer needs and have always been happy with their service! (+ Fred looks like he could carry a printer in each hand with ease)

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