Maintenance Contract Sydney
Cover yourself against unnecessary delays and downtime with a Superior Office Machines' unique Maintenance Contract.
Welcome to Superior Office Machines, your trusted partner for comprehensive printer maintenance contracts. In today’s fast-paced business world, the efficient functioning of your office equipment is crucial. Downtime due to printer issues can disrupt your workflow and hinder productivity. That’s where Superior Office Machines steps in with our specialised printer maintenance contracts, designed to keep your office humming smoothly.
The Benefits of Our Printer Maintenance Contracts
Cost-Efficiency: When you choose our maintenance contract, you are making a smart financial decision. It’s more cost-effective than addressing printer issues on a case-by-case basis. Our fixed monthly or annual fees provide budget predictability.
Proactive Maintenance: We don’t just wait for things to break. Our proactive approach includes regular inspections, cleaning, and firmware updates to prevent issues before they occur.
Expert Technicians: Our technicians are highly trained and certified to work on a wide range of printer brands and models. They have the knowledge and expertise to diagnose and resolve issues quickly.
Priority Service: As a contract holder, you enjoy priority service. Your issues move to the top of our queue, ensuring minimal disruption to your operations.
Reduced Downtime: With our maintenance contracts, you can expect significantly reduced downtime. We respond swiftly to any printer problems, keeping your office running smoothly.
Replacement Parts: If a part needs replacement, you won’t have to worry about additional costs. Our contracts often include the provision of replacement parts at no extra charge.
Tailored Solutions: We understand that each office has unique needs. Our contracts can be tailored to suit the specific requirements of your business, ensuring you get the coverage you need.
Detailed Reporting: Our contracts include regular reporting on the health and performance of your printers. You’ll have complete transparency into the status of your equipment.
An individual contract covers each printer for call out charges, labour and parts for a 12 months plus priority callouts and discount rates available for multiple machine contracts.
All call-outs – No hidden costs
All labour – No time related additional costs
All spare parts – Only genuine parts are fitted to maintain reliability
All preventative maintenance – Regular servicing reduces downtime
Target response time 4 hours – Quick response means no backlog of work
Qualified technicians – Experienced technicians reduce downtime
First time fix ratio 98% – Low recall rates maximise up-time
Local technicians – Maintains response time, keeps continuity
Customer training programme – For the life of the equipment we will offer you a full
Training programme – to maintain efficiency and save you time
Dedicated parts stock in car – 98% of the time we can fix on first visit reducing downtime
National spares distribution – Minimise request time, reduce fix time, shorten delays
First contact fault finding – Can eliminate basic calls, saving time
HP printers, Lexmark Printers & Kyocera printers are just some of the printer makes we repair.