Maintenance Contract

An individual contract covers each printer for call out charges, labour and parts for a 12 months plus priority callouts and discount rates available for multiple machine contracts.

Contract includes:

All call-outs – No hidden costs
All labour – No time related additional costs
All spare parts – Only genuine parts are fitted to maintain reliability
All preventative maintenance – Regular servicing reduces downtime
Target response time 4 hours – Quick response means no backlog of work
Qualified technicians – Experienced technicians reduce downtime
First time fix ratio 98% – Low recall rates maximise up-time
Local technicians – Maintains response time, keeps continuity
Customer training programme – For the life of the equipment we will offer you a full
Training programme – to maintain efficiency and save you time
Dedicated parts stock in car – 98% of the time we can fix on first visit reducing downtime
National spares distribution – Minimise request time, reduce fix time, shorten delays
First contact fault finding – Can eliminate basic calls, saving time
HP printers, Lexmark Printers & Kyocera printers are just some of the printer makes we repair.